Storm/Hail Damage FAQ for Lancaster County PA
Q: Do I really need a new roof?
A. Most hail or storm damage goes unnoticed with observation from the
ground. You need a trained eye on your roof to inspect closely for
damage. In most cases, hail or storm damage does not cause your roof to
leak immediately. It does, however, ruin your roof and you may start
having leaks within a few months if it is not replaced.
Q: My insurance company said I have no hail or storm damage but my neighbors are getting a new roof. What should I do?
A: Graystone Roofing & Siding is experienced in getting your claim
handled properly and if your insurance company stated that you do not
have hail or storm damage, we would like to give you a second option.
After inspecting your roof closely, if we find damage, we’ll take care
of the process of getting your roof re-inspected and work on your behalf
to get your claim accepted. We have been successful in getting many
homeowners new roofs after the original insurance Adjuster declined the
claim. Our attention to detail during inspection often uncovers signs of
hail or storm damage that many insurance Adjusters erroneously
overlook. Many homeowners indeed do have hail or storm damage
unknowingly because their insurance Adjuster didn’t do their job
thoroughly.
Q: What would I have to pay for a new roof?
A: Your insurance company covers the cost of your roof minus your
deductible. With normal deductibles, you often have very little
out-of-pocket expenses at all. The final balance will be requested once
the final check has been received from the insurance company and all the
work that Graystone Roofing & Siding for you is completed.
Q: Why should I use Graystone Roofing & Siding Services?
A: We are a ‘General Contractor’ which means we can take care of all
your hailstorm damage needs, not just your roof. We can take care of
your roof, gutters, siding, paint, windows, screens and more. You don’t
need to hassle with your insurance company AND a handful of different
contractors. We take care of everything for you. We respond promptly
when a customer needs our services, especially in emergencies. We seek
to be a fair and competitively priced company.
Q: Will Graystone Roofing & Siding work directly with my insurance company / adjuster?
A: Yes. From meeting your insurance Adjuster to overcoming price
discrepancies and invoicing the insurance company when your job is
complete.
Q: Do I need to be at home while you do my roof?
A: No. We simply need access to outside power.
Q: How long has Graystone Roofing & Siding been in business?
A: Graystone Roofing & Siding has been in the construction business serving customers since 2000.
Q: How long will it take to install the roof?
A: It normally takes between one and three days, depending on the size of the home and the amount of tear off.
Q: What happens if it rains while you’re installing the roof?
A: We monitor the weather very closely and only remove what we can
replace in the same day. We also carry tarps for any unexpected
emergencies. When we leave at night, your roof is completely watertight.
Q: My insurance check has my mortgage company’s name on it. Why?
A: Each mortgage company has its own unique policy regarding insurance
payments. If you desire, Graystone Roofing & Siding can contact your
mortgage company on your behalf to insure your payment is properly
processed. It is important to notify your Graystone Roofing & Siding
representative if your mortgage company’s name is included on your
insurance drafts. They can go over the finer details with you at this
time.
Q: What type of shingles do you use?
A: Most major shingle manufacturers are very close to one another in
price and quality. We have access to all name brands including Owens
Corning, TAMKO, ELK/GAF, Certainteed, as well as a full line of premium
roofing materials, including tile, metal, slate and engineered
products.
Q: How do I know that Graystone Roofing & Siding is the right company?
A: Almost all of our business is through referrals. We are well regarded
in the construction and building community. We have an extensive
reference list of satisfied customers available for your review.
Q: Will Graystone Roofing & Siding check my existing ventilation for proper circulation?
A: Yes. Proper attic ventilation is very important in maintaining
healthy roof decking and extending the life of the shingles. Good
ventilation eliminates moisture in your attic that is harmful to your
wood decking. Improper ventilation will ruin your roof. We’ll notify you
if your attic provides inadequate ventilation and add the necessary
ventilation as needed.
Q: Does Graystone Roofing & Siding apply underlayment to the wood deck?
A: Yes. We provide felt underlayment on every job we do. In
addition, we apply an extra layer of shingles, or starter course, along
the roof edge for extra strength, as per the manufacturer’s
specifications.
Q: Can Graystone Roofing & Siding show completed jobs locally and with the type of roofing shingle I might want?
A: Yes, absolutely. Ask your Graystone Roofing & Siding representative for more details.
Q: Will the job be cleaned daily by a magnet for lost nails?
A: Yes. Each of our job sites is cleaned during the roofing
process and at the end of every workday. We go over your property with a
magnetic hand sweeper daily, to pick up any loose nails.
Q: Will the work meet local code requirements in my area?
A: Yes. Graystone Roofing & Siding has extensive experience
with local building codes. We will not do any work that does not meet
code requirements.
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